Panasonic Direct Reviews

55inch TV oled Panasonic
Screen burn for watching sky news a few hours due to the pandemic.
The yellow banner at the bottom now there all the time and breaking news can be seen on every channel. Quoted more than I paid for TV for the repair from Panasonic. Do not buy Panasonic there not built to handle still images. Waste of money only had 20 months, poor customer service that offered no solution other than I should of been changing the channel during adverts.

Brought a 55in 4k UHD HDR TV, delivered fine, installed on the wall and when I started it up 3 areas of dead pixels.
Panasonic's response was basically ' these things get missed' and when I challenged them on their QC process was basically told 'it happens'
They offered to have it picked up and refunded but won't pay for it's removal from the wall as all the cables are behind my plaster board and as I don't have the original packaging I'm liable for any damages in return transit.
Shocking from a 'big brand', avoid! If it goes wrong they really don't care!

I bought a high end oled tv 11 months ago and panasonic are not honouring their warranty for the dead pixels. I have been a long time fan of panasonic and was shocked by the treatment I received. I will never buy a panasonic product ever again.

panasonic tv's are only good for 12 months.after that panasonis describe them as "old" models,and wgen you do updates,some of the apps start to disapear,such itv player,which is an app i bought the tv for.
never known this to happen on any other manufacturer.
just after your cash.
Buy Lg,samsung,toshiba.better after sales backup.

DO NOT BUY PANASONIC BAD CUSTOMER SERVICE Panasonic are disgusting. Have brand new tv that stays on for 3seconds has done since I have had it. They have tried to repair it 3 times and still not solved issue. Now been 6 months without a tv. Expensive tv no customer service

Panasonic take your money and don't care it the items work or not, I had purchased a home security system from maplin UK and I had problems with the cameras, chatting to Panasonic they were not interested I have problem and last email to them to solve problem they didn't even reply, disappointed with the service they provide. Just like a lot of big companies take your money and laugh at you when you have a problem

The service I received from Ashleigh was first class. She quoted me accurately, offered advice on an additional accessory, sent me an email conforming all the details and send it out to me as promised.
She then followed this up with a check email to see if I had received it. An unusually high level of service in the world today. Thank you.

My first time at this shop.
From my first phone call for information to visiting to collect my purchases there was never a problem. The after sales (Technical) queries all answered with ease all teething problems solved.
The Panasonic/Barclays financial deal suits me 100%.
No need to shop anywhere else.

The staff at the Panasonic shop in Southampton were very helpful in helping us choose the right TV for us. They showed us how it worked and how we could make better use of the TV. Two of their staff delivered it to us and installed it, at the same time reminding us of it's various functions.

Al in all the shop staff and the guys who delivered and installed our TV were very knowledgeable with their subject.

We'd definitely go back there to make another purchase.

We were not sure which of the Panasonic range we wonted
The sales assistant who advised us was very helpful.
After we had the TV.insuled by the Panasonic engineer we phoned the
Southampton store who answered few questions we still had and arranged
For the engineer to return to see us nothing was to much trouble for them.
The only thing I would ask for is a copy of five year garranteay to sent in post as when it's sent by Email we donor have printer

My visit to the Panasonic store was pure chance as I was passing by to another destination. Upon a whim I went inside where I was met by a very helpful lady, she was keen to listen to my requirements giving helpful advice when needed but not pushy in her sales manner. After considering the options presented to me and my decision made the purchase was completed. The staff in the store made everything easy for me and are a credit to the organisation.

I cannot speak too highly of the excellent service given to me when purchasing such a small item as 3D glasses. When I was unable to achieve 3D images your staff patiently talked me through my errors in order to get me up and running. This kind of service is very rare nowadays. Thank you so much all at Panasonic Store!

I have purchased a blue-ray recorder 250gb and accessories and aerial installation etc 2/7/10. A video camera hdcsd900ebk 27/7/11 and recently the hcx920ebk 14/11/14.I have always found the service good and advice in the choice of items very helpful with assistance in registration of the equipment etc.

I purchased a Panasonic Bluetooth Compatible Music System. The equipment is high quality, easy set-up instructions, gives great sound and looks good.
Ordering on the website was easy and with free next day delivery.
Delivery service was great. I received a text on the day telling me a time window of one hour for delivery and a tracking service which lets you follow the progress of the delivery van.
Delivery driver was courteous and friendly.
Highly recommended product and service.

I ordered a Blu-ray player/PVR online because it was £50 cheaper than in the shop. When I went to collect it the person who served me was helpful, friendly and efficient which is what you want from customer facing staff. I used to shop at the Panasonic Store in Salisbury but sadly this has closed down so it is good to know that I can go to Southampton to get my Panasonic goodies.